Privacy Policy

§ 1 General provisions

(1) These General Terms and Conditions (hereinafter referred to as "GTC"), issued by the

IUNOZ.EU Retail

1044 Budapest, Duna sor 15

Phone:+3617850520, E-mail: info@iunoz.eu

Company registration number : 01-09-345611

Tax number : 27029574-2-42

applies to all orders placed in the online shop at www.iunoz.eu (hereinafter referred to as "Online shop"). You have the option to view, print and save these Terms and Conditions in a reproducible format as part of the ordering process. The GTC in force at the time of ordering will be attached as a PDF document to confirm receipt of your order. The current version can also be downloaded from www.iunoz.eu.

• All terms and conditions agreed in connection with the order shall be recorded exclusively in the bilateral sales contract, the GTC and the e-mail confirming receipt of the order (see § 3 (2) of these GTC). By placing your order, you accept the validity of the GTC in force at the time of placing your order. The system does not save the shopping basket or the contract. However, during the ordering process, you will have the possibility to print the relevant web page using the print function of your browser.

• When using the services offered on www.iunoz.eu, in addition to these GTC, the policies and terms and conditions of sale or use applicable to the service in question shall apply. These terms and conditions take precedence over these GTC, in so far as they lay down different terms from these GTC. The GTC do not apply to services not offered in the Online Shop, which can be purchased from an external third party (e.g. connection of an electric pergola). In these cases, no service contract is concluded with IUNOZ.EU Retail, and only the terms and conditions of the service provider from whom the service is ordered shall apply. The professional carrying out the work is responsible for any shortcomings in the services provided, which may only come to light after the work has been completed.

• The language of the contract is Hungarian.、

§ 2 Offer

• Our offers of products and services are addressed exclusively to natural and legal persons and unincorporated organisations within the European Union. Persons with reduced capacity or incapacity to act are entitled to use our offers only with the assistance and consent of their legal representative/guardian.

• Orders can only be placed with a Hungarian delivery and billing address.

• Product images displayed in the Online shop are illustrations and do not constitute a legally binding offer.

• In principle, special offers and coupons of IUNOZ stores are not valid in the Online shop operated by IUNOZ Retail, unless expressly stated otherwise.

Likewise, promotions and coupons of the Online shop operated by IUNOZ Retail are generally not valid in IUNOZ stores, unless expressly stated otherwise. You can always find out the validity period and conditions of limited time promotions in the Online shop or in the stores where they are advertised.

 

§ 3 Conclusion of contract

• You shall be deemed to have made a binding offer if you click on the "Add to Cart" or "Wish List" button in the last step of the ordering process in the Online Shop after providing the relevant information. The information provided during the order process may be changed at any time until the order is completed.

• We will send you an immediate e-mail confirmation of receipt of your order. Acceptance of the order and the conclusion of the contract will be effected by the delivery of the ordered product to our service partner (you will receive a delivery notification by e-mail). Acceptance of the order will generally take place within a few working days of receipt of the order, but in certain cases it may take longer. If the order is not accepted within15 (fifteen) working days of receipt of your order at the latest, the offer is no longer binding.

• As a business customer, we will also accept your binding offer by e-mail and will subsequently confirm receipt of the order and its content by e-mail. For this purpose, it is essential that your customer account e-mail address is valid. Sentences 2 and 3 of § 3(2) of these GTC shall apply accordingly to the acceptance of your order and the conclusion of the contract.

 

§ 4 Right of withdrawal

(1)Purchasers who are consumers have a statutory right of withdrawal as detailed below, with a statutory 14 (fourteen) day withdrawal period. A consumer is an individual acting outside the scope of his/her profession, self-employment or business activity.

• The following cancellation conditions apply to products that are normally considered to be returnable as a parcel (parcelable products). The following cancellation conditions do not apply to products that are customized and individually manufactured.

Cancellation conditions

Right of withdrawal

You have the right to withdraw from the contract without giving any reason within 14 (fourteen) days.

The withdrawal period is 14 (fourteen) days from the date on which you, or a third party other than the carrier and other than the carrier and indicated by you, took delivery of the last product.

If you wish to terminate the contract, you must send us a clear statement of your withdrawal (e.g. by phone or e-mail) to IUNOZ.EU Retail 1044 Budapest, Duna Sor15, Tel.: +36-1-7850520, E-mail: info@iunoz.eu). You may indicate your intention to withdraw by using the enclosed model withdrawal/cancellation form available on our website or by any other means (e.g. you may also indicate your intention to withdraw via your registered user account).

(*Appendix 1: Declaration of Withdrawal)

To comply with the withdrawal period, it is sufficient for you to send notice of your intention to withdraw by the end of the withdrawal period.

 

Implications of withdrawal

If you withdraw from this contract, we will reimburse you the full amount paid by you as consideration without delay, but no later than 14 (fourteen) days from the date we become aware of your withdrawal. The delivery costs will be refunded if your cancellation applies to the entire order (all products, total quantity). If you have chosen a delivery method other than the cheapest standard delivery method offered by us, the resulting additional costs will not be refunded. Refunds will be made in essentially the same way you used for the original transaction, except:

- cash on delivery, where the refund is always made by bank transfer to the bank account you have specified, or

- if expressly agreed otherwise. We do not charge any fee for the refund. We may withhold the refund until we have received the product back or until you have provided proof that you have returned the product. The earlier of the two dates will be taken into account.

You must return the product to us without delay and in any event no later than 14 (fourteen) days after the date of your notice of withdrawal from the contract. The procedure for returning the goods is as follows.

The deadline is deemed to have been met if the goods are delivered to our delivery partner before the expiry of the 14 (fourteen) day period.

Our delivery partner will return the goods. We will bear the costs of returning the goods.

You will only be required to reimburse us for any depreciation in the value of the returned product if the depreciation is due to use beyond that necessary to establish the nature, characteristics and functioning of the product.

(*Appendix 2: Refund Request Form)

• The following withdrawal conditions apply to products that are normally considered as non-returnable as parcels (non-returnable products):

 

Cancellation conditions

Right of withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.

The period of withdrawal is 14 (fourteen) days from the date on which you or a third party other than the carrier and indicated by you took delivery of the last product.

If you wish to terminate the contract, you must send us a clear statement of your withdrawal (e.g. by phone or e-mail) to IUNOZ.EU Retail 1044 Budapest, Duna row 15, Tel.: +36-1-7850520, E-mail: info@iunoz.eu). You may indicate your intention to withdraw by using the enclosed model withdrawal/cancellation form, which can be found on our website or in any other form or manner (e.g. you may also indicate your intention to withdraw via your registered user account).

(*Appendix 1: Declaration of Withdrawal)

To comply with the withdrawal period, it is sufficient for you to send notice of your intention to withdraw by the end of the withdrawal period.

 

Implications of withdrawal

If you withdraw from this contract, we will reimburse you the full amount paid by you as consideration without delay, but at the latest within 14 (fourteen) days of the date on which we become aware of your withdrawal. The delivery costs will be refunded if your cancellation applies to the entire order (all products, total quantity). If you have chosen a delivery method other than the cheapest standard delivery method offered by us, the resulting additional costs will not be refunded. Refunds will be made in essentially the same way you used for the original transaction, except:

- for cash on delivery, where the refund is always made by bank transfer to the bank account you specify, or

- if expressly agreed otherwise. We do not charge any fees for the refund. We may withhold the refund until we have received the product back or until you have provided proof that you have returned the product. The earlier of the two dates will be taken into account.

You must return the product to us without delay and in any event no later than 14 (fourteen) days after the date of your notice of withdrawal from the contract. The procedure for returning the goods is as follows.

The deadline is deemed to have been met if the goods are delivered to our partner before the expiry of the 14 (fourteen) day period.

Our delivery partner will return the goods. We will bear the costs of returning the goods.

You will only be required to reimburse us for any depreciation in the value of the returned product if the depreciation is due to use beyond that necessary to establish the nature, characteristics and functioning of the product.

(*Appendix 2: Refund Request Form)

 

Notice of withdrawal

If you wish to withdraw from the contract, please fill out the attached Cancellation Declaration, Which you can download from our Webshop.

You can send your Declaration of Withdrawal online to the email address info@iunoz.eu, or in person or by post to 1044 Budapest, Duna sor 15.

We also provide you with this cancellation / withdrawal statement sample as a separate attachment to your order confirmation, so you can easily print it out.

attachment to your order confirmation, so you can easily print it out.

 

§ 5 Purchase prices, delivery charges and accepted payment methods

(1) Prices shall include VAT and any delivery charges. For products ordered through the Online Shop, the prices are those valid on the day of ordering. The valid prices are clearly displayed when the order is placed. You will also be informed of delivery costs when you place your order.

(2) The prices shown on www.iunoz.eu apply to orders placed in the IUNOZ Online shop.

(3) You can choose between the following payment methods in the Online shop:

online payment by credit card

Online PayPal payment

Bank transfer

Payment on delivery Cash on delivery

We reserve the right to exclude certain payment methods in certain cases.

 

§ 6 Due date and payment terms

(1) Unless otherwise provided, invoices shall become due and payable without deductions at the moment of the conclusion of the contract, i.e. at the time of delivery of the goods to our service partner entrusted with the delivery (see Article 3 §(2) of these GTC) and shall be payable at the latest on receipt of the goods by one of the methods described in Article 5 §(3) of these GTC.

The date of performance shall be the date of delivery of the ordered goods to our service partner responsible for delivery. At the time of performance, we will ensure that an electronic invoice is issued and sent to the Customer by e-mail.

By accepting the GTC, the Buyer agrees that the Seller may issue an electronic invoice for the purchase, which shall be official in electronic format only. The integrity of the invoice issued electronically and its non-changeability are guaranteed by the hash code generated for the online tax administration of the invoice, which the Seller sends to the Buyer as an attachment to the electronic invoice. In the case of a taxable customer, the pdf invoice and the files sent as attachments must be archived together by the Buyer.

In the case of online payment by credit card, the amount will be reserved on your bank account when you place the order (so-called authorisation). Your credit card will only be debited when the goods are handed over to our delivery service partner for delivery.

In the case of online PayPal payments, the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. apply. PayPal (Europe) S.à r.l. & Cie, S.C.A., which you must accept, can be found at www.paypal.com. Your PayPal account will only be debited when the goods are delivered to our delivery service partner for delivery.

We may assign our accounts receivable to an external third party, in particular for refinancing or simplified claims management purposes. Please note that in the case of an assignment of a claim, we will, in accordance with the law, pass on to the third party the information necessary for the recovery of the assigned claim.

 

§ 7 Calculation and right of retention

(1) You are only entitled to set off your claim against us if the claim to be set off relates to a claim arising from the same contract of sale, your claim has been finally adjudicated, recognised by us or is not disputed.

(2) You may exercise your right of set-off if your counterclaim is based on the same contract of sale as our claim against you.

 

§ 8 Reservation of title

The goods remain our property until the purchase price has been paid in full.

 

§ 9 Transport

(1) The current delivery deadlines can be found in the product brochures at www.iunoz.eu. The delivery date for all items ordered will be indicated in the confirmation of receipt of the order. The delivery periods indicated are calculated from the first working day (Monday to Friday) following receipt of the order.

(2) The goods ordered will be delivered to the delivery address you have specified by us through external third parties. Our delivery partners are obliged to deliver only to the kerbside.

(3) We shall be entitled, within reasonable limits, to make part deliveries; any additional costs incurred shall be borne by us. You will receive a separate invoice for each part-performance, so there may be more than one invoice for an order. If you do not wish to accept a partial delivery, you must notify us in writing (for example, by letter or e-mail) immediately after you receive notification of the delivery delay.

(4) If we are unable to deliver the ordered product for reasons beyond our control because our supplier partner has not fulfilled its contractual obligations, or if we are unable to provide the product ordered by you for at least one month for an external reason beyond our control, we may withdraw from or terminate the sales contract. We will notify you immediately in the event of delivery problems. In the event of withdrawal or termination in accordance with this paragraph, we will immediately refund any payments you may have already made. Your statutory rights in all other respects remain unaffected.

 

§ 10 Warranty and guarantee, customer service, redress and online dispute resolution

(1) The warranty and guarantee rules laid down in the legislation in force shall apply.

 

1. Accessories warranty

When can you exercise your right to a warranty?

In the event of a defective performance by IUNOZ.EU Retail, you can claim a warranty of convenience against the company in accordance with the rules of the Civil Code.

 

What rights do you have under a warranty claim?

You may, at your option, make the following claims:

You can ask for repair or replacement, unless the claim you choose is impossible or would involve disproportionate additional costs for the company compared to other claims. If you did not or could not ask for the repair or replacement, you can ask for a proportionate reduction in the price or you can have the defect repaired or replaced at the expense of the undertaking or, as a last resort, you can withdraw from the contract. In the case of a contract between a consumer and a business for the sale of goods which are movable, the supply of digital content or the provision of digital services, you cannot, in exercising your rights under the implied warranty, repair the defect yourself or have it repaired by another person at the expense of the business.

You may switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the business gave a reason for it.

What is the time limit for you to claim your warranty?

You must notify us of the defect as soon as you discover it, but no later than 2 (two) months after the defect is discovered. Please note, however, that you cannot claim for a defect after the two (2) year limitation period from the date of performance of the contract.

 

Who can you claim against?

You can claim against the business.

What are the other conditions for enforcing your rights?

Within 1 (one) year from the date of performance, you can assert your rights to a claim under the guarantee of satisfactory performance, provided that you prove that the product or service was provided by IUNOZ.EU Retail. However, after 1 (one) year from the date of performance, you will be obliged to prove that the defect that you have discovered existed at the time of performance.

 

2. Product warranty

In which cases can you exercise your right to a product warranty?

In the event of a defect in a movable item (product), you may, at your option, exercise your right under point 1 or make a product warranty claim.

What rights do you have under your product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have two years from the date on which the product was put on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty?

You can only enforce your product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective if you want to claim under a product warranty.

In what circumstances is the manufacturer (distributor) exempted from its product warranty obligations?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

• Manufactured or marketed the product for purposes other than its business, or
• the defect was not detectable according to the state of science and technology at the time when it was placed on the market, or
• The defect in the product is due to the application of a law or a mandatory requirement imposed by a public authority.
• The manufacturer (distributor) needs only prove one ground for exemption.

Please note that you cannot claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may pursue your accessories warranty claim against the manufacturer for the replaced product or repaired part.

 

3. Good Standing

In what circumstances can you exercise your right to a warranty?

In the event of defective performance, IUNOZ.EU Retail is obliged to provide a warranty in accordance with Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables.

What are your rights under the warranty and within what time limits?

Duration of the warranty:

1. a) one year for a sale price of HUF 10 000 but not exceeding HUF 100 000,
2. b) two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,

(c) three years for sales above HUF 250 000.

Failure to comply with these time limits shall result in forfeiture of rights.

 

The guarantee period starts on the date of delivery of the consumer goods to the consumer or, if the installation is carried out by the undertaking or its agent, on the date of installation.

If the consumer puts the consumer goods into service more than six (6) months after delivery, the guarantee period shall start to run on the date on which the consumer goods are delivered.

In the case of repair of the consumer goods, the guarantee period shall be extended from the date of delivery for repair by the time during which the consumer has not been able to use the goods as intended because of the defect.

 

You can ask for a repair or replacement, unless one of these is impossible or would impose disproportionate extra costs on the business compared to another request. If the consumer makes a replacement request within 3 (three) working days from the date of purchase (installation) due to a defect in the consumer goods, the business may not claim disproportionate additional costs within the meaning of Section 6:159 (2) (a) of Act V of 2013 on the Civil Code, but must replace the consumer goods, provided that the defect prevents the goods from being used as intended. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the expense of the business or, as a last resort, you may withdraw from the contract. In the case of a contract between a consumer and a business for the sale of goods which are movable, the supply of digital content or the provision of digital services, you cannot, in exercising your rights under the implied warranty, repair the defect yourself or have it repaired by another person at the expense of the business.

You can switch from one warranty right to another, but you will bear the cost of the switch, unless it was justified or the business gave a reason for it.

For more details on the guarantee, please visit: https://www.fogyasztovedelem.kormany.hu/#/jotallas_2021_1

When is a business exempted from its guarantee obligation?

A business is only exempted from its guarantee obligation if it can prove that the cause of the defect arose after the performance of the service.

Please note that you may not make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but that you have the same rights under the guarantee irrespective of the rights set out in points 1 and 2.

(2) The voluntary warranty does not affect your statutory warranty rights.

(3) The IUNOZ.EU Retail Customer Service is available in writing via chat in the Webshop every weekday from 9:00 to 17:00 and on Saturdays from 9:00 to 14:00, or by email (info@iunoz.eu), or by phone at +36-1 - 7850520, IUNOZ.EU Customer Service, 1044 Budapest, Duna sor. 15.

(4) Legal remedies, online dispute resolution.

If you are a consumer and you disagree with the position taken by IUNOZ.EU in the course of your consumer claim, you can lodge your complaint at the following places:

the Conciliation Boards run by the county (metropolitan) chambers of commerce and industry of the county where the consumer lives or stays, whose contact details can be found at: https://fogyasztovedelem.kormany.hu/#/bekelteto_testuletek

the Government Office competent for the consumer's place of residence or stay, whose contact details can be found at the following link: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

you can also pursue your claim through legal proceedings

if you have a problem with goods or services that you have bought online, you can make a complaint via the Online Dispute Resolution platform available at the following link

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

 

For more information on online dispute resolution, please visit: https://fogyasztovedelem.kormany.hu/#/online_vitarendezes_2

Your complaint will be investigated by an independent dispute resolution body.

§ 11 Responsibility

(1) We assume liability in accordance with the legal provisions, unless liability is excluded by one of the following provisions.

(2) We exclude our liability for breaches of duty resulting from slight negligence, unless this results in damage to human life, bodily injury or health or damage resulting from the breach of the enforcement of a warranty or guarantee claim.

(3) The provisions of this Article 11 shall also apply to breaches of the obligation to perform by our vicarious agents.

(4) In the case of data communication via the Internet, it is not possible to guarantee complete freedom from error and/or continuous availability at all times in accordance with the current state of the art. In this respect, we therefore accept no liability for the continuous and uninterrupted availability of the Online Shop.

 

§ 12 Data protection

(1) We collect, process and store personal data (e.g. name, address, e-mail address) exclusively in accordance with the provisions of the applicable data protection legislation, in particular Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information and the General Data Protection Regulation (GDPR).

(2) For further information on the protection of personal data, the manner, scope and purpose of their collection and use, please refer to our Privacy Notice available at www.iunoz.eu.

§ 13 Final provisions

(1) Hungarian law shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the buyer is a consumer domiciled in the European Union, the law of the country of the buyer's domicile shall also apply where mandatory consumer protection provisions are concerned.

(2) If any provision of these GTC is or becomes invalid, this shall not affect the validity of the other provisions. The law in force shall prevail on the matters affected by the invalid provisions. The same shall apply where a matter is not covered by these GTC.

 

Policy information

for users of portable (small) batteries and accumulators pursuant to Article 19(4) of Government Decree 445/2012 The substances used in batteries and accumulators pose the following risks to the environment and human health:  

Toxic heavy metals and their compounds, such as mercury, cadmium, lead, nickel and zinc, are of major concern in batteries and accumulators because of their environmental and health impacts. In particular, the fate of batteries and accumulators containing mercury, cadmium and lead is of concern and they must be considered hazardous once they become waste. The environmental and health risk is higher the more of them is released into the environment.

Mercury and its compounds: highly toxic to living organisms.

Mercury can enter the human body by absorption through the skin or by inhalation of its vapors. In acute poisoning, esophageal and gastric damage occurs. In chronic cases, it causes nervous system symptoms and kidney damage. Mercury compounds enter the human body through the food chain and can cause partial paralysis of certain organs, gait disturbance, visual field loss, amblyopia.

Cadmium: can enter the body through the food chain or by inhaling its dust. It is a strong enzyme poison. Inhaled, it causes pulmonary oedema and, in chronic cases, bone damage, which can ultimately be fatal.

Lead: Dust and its various compounds can enter the body through inhalation or in the diet. Lead accumulation in the body can cause red blood cell deterioration, stomach upset, muscle paralysis, joint pain, and liver damage.

Nickel: can enter the body through direct contact with the skin, inhalation of dust or in the diet. Damages the endocrine glands, the immune system, causes irritation of the skin and mucous membranes. Its dust is carcinogenic if inhaled.

Zinc: the toxicity of its compounds is variable. Zinc oxide vapors can cause respiratory problems, and water-soluble zinc salts in large quantities can cause vomiting and diarrhea.

Lithium: can cause neurological damage (fatigue, tremors, movement disorders and muscle twitching)

Acids and bases used as electrolytes: when released into the environment, they cause environmental damage by changing the pH of groundwater. In contact with the skin or mucous membranes, they cause corrosive lesions.

Spent batteries and accumulators that are no longer used and have become waste may be released into the environment through illegal dumping, dumping, improper disposal of municipal waste or damage to municipal landfills. In such cases, the metal content of batteries and accumulators is released into the soil and, when exposed to moisture, is transformed into a compound that migrates with groundwater, enters the food chain and can cause serious poisoning.

Once batteries and accumulators have become waste, do not throw them in the household rubbish, but collect them separately from other waste and make use of the collection system, which is becoming more and more widely available. Using a separate collection system will reduce the health risk from hazardous substances in the environment and allow the recovery of some useful components.

Take the excess battery and small battery to the collection point nearest to you. The waste batteries and accumulators collected at the collection points will be taken to an officially authorized waste treatment facility where they will be recycled in accordance with the regulations.

It is useful to know that battery dealers who also act as a collection point will take back exhausted and surplus power sources. This take-back is free of charge, compulsory and cannot be linked to the purchase of a new product.

By taking back your used electricity source and participating in the collection scheme, you are contributing to the recovery of valuable metals from your waste. By recovering valuable metals, you are conserving material resources that are naturally occurring and becoming increasingly scarce.

Markings on the battery or accumulator you buy or on its packaging:

If the heavy metal content of the purchased product is higher than a certain value, it is If the product is marked "Hg", the mercury content of the product is greater than 0,0005 % by weight,

If marked "Cd", the product contains more than 0,002 % by weight of cadmium, if marked 'Pb', the product contains more than 0,004 % lead by weight.

In each case, there is a crossed-out bin, which means that you should not throw your spent, unwanted battery or accumulator in the bin (i.e. household waste), but use the separate collection system.

 

Policy information

on waste electrical and electronic equipment (WEEE) according to Government Decree No 197/2014 on waste management activities related to electrical and electronic equipment

Consumers and users should respect local rules and not throw used products into household waste bins. Proper waste management of the end-of-life product will help to prevent possible negative consequences for the environment and human health.

Used or waste electrical and electronic equipment that we have placed on the market or that is of the same nature and function as, or has become waste, will be accepted from you at our Stores on request. The collection is free of charge.

Waste electrical and electronic equipment must be collected separately, may not be placed in the same container with municipal waste and may not be disposed of as municipal waste. As an environmentally conscious consumer, we should also consider that e-waste contains recyclable components, in addition to the environmental burden that can be avoided.